1. WHO WE ARE

The website almadinahypermarket.ae is operated by Al Madina Hypermarket LLC, with trade licence number 797948 and address Al Madina Distribution Centre, Saih Sheib 2, Dubai Industrial City, Dubai, United Arab Emirates (“we”, “our” or “us”) to:

• Help direct you to products and services that may be of interest to you.
• Contact you with information, offers, suggestions, and recommendations about our products and services.

Where we use “our site” in this Privacy Policy, we mean almadinahypermarket.ae.

2. OUR PRIVACY TERMS

2.1 The Information We Collect About You

We may collect the following information:

• Automatically collected information:
  • Pages visited and resources used on our site
  • How you arrived at our site (referrer)
  • IP address, device details, browser type/version
  • Traffic data (visitors, sessions, page visits)
  • Location, time zone, language preferences
  • Weblogs
• Information you provide directly:
  • Name, email, phone number, postal address
  • Other details via forms, registrations, or transactions

2.2 How We Collect Your Information

• Directly from you via forms or registrations
• Automatically via cookies and similar technologies
• From third-party services (e.g., Google Analytics)

2.3 Why We Need Your Information

Automatically collected data helps us to improve the site, analyse user behaviour, and enhance your online experience. Information you provide helps us to contact you, respond to inquiries, and provide tailored services.

2.4 Who We Share Your Information With

• Affiliates or subsidiaries (confidentiality obligations apply)
• Service providers for requested services
• Google Analytics (anonymised data)

We do not sell, rent, or trade your personal information.

2.5 Where Your Information Is Stored

Your data is stored securely on Azure Servers. Third-party linked websites have their own policies.

2.6 Security of Your Information

We use strict protocols to prevent unauthorised access. Data transmission online carries inherent risks.

2.7 Retention of Your Information

We retain personal information only as long as necessary to serve the purposes outlined.

2.8 Profiling and Automated Decision Making

Google Analytics is used for anonymised data analysis. No harmful automated decision-making occurs.

2.9 Your Rights Under UAE Data Protection Law

• Access, correct, or delete your information
• Withdraw consent anytime
• Restrict or object to processing
• Request portability
• Contact: support@almadinahypermarket.ae

2.10 Making a Complaint

Email concerns to: feedback@almadinahypermarket.com

3. OUR USE OF COOKIES

3.1 What Are Cookies?

Cookies are small text files stored on your device to recognise it during visits.

3.2 How and Why We Use Cookies

• Recognise returning visitors
• Measure site usage & improve performance
• Types: Essential cookies, Performance cookies
• Google Analytics: Collects anonymised data only

3.3 Managing Cookies

You can disable or delete cookies via your browser settings. This may impact site functionality.

4. CHANGES TO THIS PRIVACY POLICY

We review and update this Privacy Policy regularly to ensure compliance with UAE law. Updates will be posted on our site.