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Frequently Asked Questions
Topic
- Where is my nearest store?
- What are the current offers in my store?
- Can you reserve items for me to collect later?
- What is Al Madina’s e-commerce platform?
- Does Al Madina have a loyalty program?
- What are Al Madina outlet timings?
- Do you offer home delivery?
- How can I contact customer service?
- What payment methods do you accept?
- Can I return or exchange a product?
- Are your products halal?
- How can I stay updated on promotions?
Where is my nearest store?
Visit our Store Locator page, enter your area and you will see the nearest Al Madina outlets to you.
What are the current offers in my store?
Check out all our latest promotions here.
Can you reserve items for me to collect later?
We operate on a first-come, first-served basis, so we are unable to reserve items in-store. This helps us keep things fair for all customers.
What is Al Madina’s e-commerce platform?
Our online shopping platform is called Ayn. It’s available as a website and as a mobile app.
Does Al Madina have a loyalty program?
Yes! Our loyalty program is called Al Madina Hypermarket UAE, available as a mobile app. Collect and redeem Maddy Points with every purchase.
What are Al Madina outlet timings?
Timings vary by outlet. Most stores operate between 8am-11pm. For exact timings, please visit the Store Details page.
Do you offer home delivery?
Yes, through our Ayn Online Store. Place your order via the website or app and choose home delivery at checkout.
How can I contact customer service?
You can reach us through the customer care page, email or via our hotline.
What payment methods do you accept?
We accept cash, debit cards, and credit cards in-store. For online orders through Ayn, you can pay using debit/credit cards and other secure payment options.
Can I return or exchange a product?
Yes, returns and exchanges are possible under our returns policy. Please keep your receipt and visit the customer service desk in-store.
Are your products halal?
Yes, all meat and poultry products sold at Al Madina are 100% halal-certified.
How can I stay updated on promotions?
Subscribe to our newsletter, follow us on social media, or download the app for latest promotions.