1. General Conditions

Before you browse or make a purchase, please read our Terms and Conditions. These General Conditions govern your access and use of our online platform and services. By using our website, you acknowledge and agree to be bound by these terms. We reserve the right to update or modify these conditions at any time without prior notice. Your continued use of the website following any changes signifies your acceptance of the new terms.

• Right to Refuse Service: We reserve the right, at our sole discretion, to refuse service to anyone for any reason at any time.
• Data Transmission: Except for payment details, your content may be transferred unencrypted over various networks.
• Intellectual Property: You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website without written permission.
• Jurisdiction: The Website is governed by the laws of the United Arab Emirates.

2. Your Account & Billing Information

• Account Responsibility: You are responsible for maintaining confidentiality of your account and password.
• Account Termination: We may refuse service, terminate accounts, or cancel orders at our discretion.
• Accuracy: You agree to provide accurate and updated purchase/account details.

3. Prohibited Uses and User Conduct

You may not use our products for unlawful purposes, transmit harmful code, infringe intellectual property rights, harass, abuse, or exploit any part of the website. Breach of these terms results in immediate termination of your account and services.

4. Accuracy, Completeness, and Timeliness of Information

Content is for general information only and may contain errors. Historical info is for reference only. We may modify or update content, product descriptions, prices, promotions, or availability at any time without notice.

5. Modifications to Service and Prices

Prices include VAT and may change without notice. We may modify or discontinue the website or services at any time without liability.

6. Products and Services

Colours/images may vary depending on display. Descriptions and prices are subject to change. We may limit sales by person, location, or jurisdiction. We do not guarantee products/services will meet expectations.

7. Payments & Delivery

• Payment Methods: Visa, MasterCard, and Cash on Delivery (AED).
• Security: Card details will not be shared or sold.
• Delivery: Orders delivered to account address. COD payments due on delivery.

8. Third-Party Links & Submissions

We are not responsible for the content or policies of third-party sites. Ideas/feedback may be used without compensation. Comments must not violate rights or contain malicious code.

9. Personal Information

Your submission of personal data is governed by our Privacy Policy.

10. Delivery Policy

• Orders delivered to the account address.
• Customers must be available to accept delivery and pay COD (if applicable).
• Delivery timelines vary due to location, traffic, or weather.

11. Return & Refund Policy

• Products must be in original packaging with receipt.
• For product returns, kindly contact the outlet where the purchase was made. Contact details are available via our Store Locator page.
• Refunds may be issued via original payment, wallet balance, or cash.

12. Promotions & Offers

• Discounts valid on non-discounted items unless specified.
• We may amend offers at any time.
• Promotions not valid for wholesale or bulk orders.

13. Disclaimer of Warranties; Limitation of Liability

The website, products, and services are provided “as is” and “as available.” We do not guarantee uninterrupted, secure, or error-free service. Al Madina Hypermarket and affiliates are not liable for any damages, direct or indirect.

14. Intellectual Property

All content, graphics, software, and designs are the property of Al Madina Hypermarket or licensors. Unauthorized use, reproduction, or distribution is strictly prohibited.

15. Indemnification & General Provisions

• Indemnification: You agree to indemnify and hold harmless Al Madina and affiliates from claims/damages.
• Severability: Invalid terms will be removed without affecting the rest.
• Force Majeure: We are not liable for delays beyond our control.
• Assignment: You cannot transfer rights without consent. We may assign at any time.
• Cooperation with Authorities: We may disclose information as required by law.